REFUND POLICY

AT NEVERAGE, WE STAND BY THE QUALITY OF EVERY PIECE WE RELEASE. DUE TO THE LIMITED NATURE OF OUR DROPS, ALL RETURNS AND REFUNDS ARE SUBJECT TO STRICT INSPECTION TO ENSURE ITEMS REMAIN UNUSED AND IN THE SAME PERFECT CONDITION AS WHEN THEY LEFT OUR WAREHOUSE.

1. RETURN WINDOW

YOU HAVE 8 DAYS FROM THE DATE OF DELIVERY TO SUBMIT A REFUND REQUEST. REQUESTS RECEIVED AFTER THIS PERIOD WILL NOT BE ACCEPTED.

2. CONDITION REQUIREMENTS

TO BE ELIGIBLE FOR A REFUND, THE ITEM MUST BE UNUSED, UNWORN, UNWASHED, AND IN PERFECT CONDITION. UPON ARRIVAL AT OUR WAREHOUSE, A DEDICATED INSPECTION WILL BE CARRIED OUT. ITEMS SHOWING SIGNS OF WEAR, DAMAGE, ALTERATION, OR MISSING ORIGINAL TAGS/PACKAGING WILL NOT BE REFUNDED AND WILL BE RETURNED TO YOU AT YOUR EXPENSE.

3. REFUND PROCESS

ONCE THE INSPECTION IS COMPLETE AND THE ITEM IS APPROVED, A REFUND WILL BE PROCESSED TO THE ORIGINAL PAYMENT METHOD USED AT CHECKOUT. PLEASE ALLOW 5–10 BUSINESS DAYS FOR THE REFUND TO APPEAR, DEPENDING ON YOUR PAYMENT PROVIDER.

4. EXCHANGES

DUE TO THE EXTREMELY LIMITED QUANTITY OF EACH RELEASE, EXCHANGES ARE NOT AVAILABLE. IF YOU WISH TO CHANGE SIZE OR STYLE, PLEASE RETURN THE ITEM FOR A REFUND (IF ELIGIBLE) AND PLACE A NEW ORDER.

5. NON-RETURNABLE ITEMS

ITEMS MARKED AS FINAL SALE, PROMOTIONAL ITEMS, OR PRODUCTS PURCHASED THROUGH UNAUTHORISED RESELLERS ARE NOT ELIGIBLE FOR RETURN OR REFUND.

6. HOW TO REQUEST A REFUND

TO START A RETURN, CONTACT US AT SUPPORT@NEVERAGE.COM WITH YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ITEM IN ITS ORIGINAL CONDITION. WE WILL PROVIDE RETURN INSTRUCTIONS WITHIN 2 BUSINESS DAYS.